Perfect review scores from its customers have resulted in a family-run homecare company being named as one of the top 20 recommended providers in the Yorkshire and Humber region – for the second consecutive year.
Armitage Bridge-based Caremark Kirklees is the only company in Huddersfield to make the prestigious list compiled by homecare.co.uk – the UK’s leading home care reviews website.
Only the reviews made either by customers or their families are taken into consideration when the awards are compiled and this year Caremark, which is run by husband-and-wife team Duncan and Fiona Smith, went one better by achieving a perfect review score of 10 out of 10. In 2022, it scored 9.9 out of 10.
Among those who left reviews in the 12-month qualifying period were Jane, whose mum Jean, receives care from Caremark.
She said: “Caremark are a friendly, efficient, and well-organised company with high recruitment and training standards which means we have been very happy with all of mum’s care.
“Not only has mum benefitted enormously from the care services offered, as a family we have been relieved of so much stress. We are happy that she is safe, secure, and happy in the hands of the Caremark staff.”
Kay, whose mum Betty is a Caremark customer, said: “Thank you all so very much for your care and efforts to get everything right for my mother. She is a happy woman with fantastic support and carers who are familiar with her and her health changes and make her feel special, respected and cared for. Real teamwork.”
And customer Terri Milligan said: “I love all my carers. They make a massive impact on my life. My days are so much better, and I feel I can cope more.”
The 2023 homecare.co.uk Top 20 Home Care Awards are based on over 21,500 reviews by people receiving home care as well as their friends and family between June 1 2022 and May 31 2023. People are asked to rate companies from very poor to excellent in six key areas – overall standard of care, staff, management, care and support, dignity and value for money.
Each review is then verified before a score is applied to give a provider a rating out of ten.
Caremark (Kirklees) managing director Duncan Smith said: “We are absolutely thrilled to have again been recognised as one of the top 20 recommended home care companies in the Yorkshire and Humber region and to have achieved this with a maximum review score of 10 out of 10.
“It’s all down to our magnificent team of carers who go above and beyond every single day to ensure the care we provide our customers is of the very highest standard.
“We would also like to thank our customers and their families for their continued support.”
To see the list of top home care providers in the Yorkshire and Humber region go to https://www.homecare.co.uk/awards/